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COVID 19 - CORONA VIRUS - Recycled Mats Information

COVID 19 - CORONA VIRUS - Recycled Mats Information

COVID 19 Virus Update & how it's impacting Recycled Mats

Updated May 6th, 2020 - ONLINE Ordering remains OPEN, Customer Service remains

OPEN 9am - 5pm AEST Monday - Friday

Australia Post and couriers have advised us that they are experiencing significant delays on both Domestic and International networks due to limited flights, social distancing requirements, and a substantial increase in parcel volumes. Please understand that this is out of everyone's control and is due to the unprecedented complications of what we are experiencing. 

Auspost has temporarily suspended their domestic Express Post guarantee of next day delivery and advises that many countries have also suspended signature on delivery for items sent internationally. Should you opt to ship your order internationally via the checkout, we cannot guarantee that your parcel will be deliverable. More information regarding international shipping can be found here 

Please call us on 1300 32 00 65 should you require further clarification or visit the Australia Post website for more information.

Updated March 18th, 2020 - We are business as normal with warehouse ONLY open for Click & Collect M-F 2-3 pm

Recycled Mats is taking all the recommended precautions to protect both our staff and the community at large.

From March 16th, the Recycled Mats office team has been working remotely from their own homes in order to reduce the chances of contraction and/or spread.

We expect there will be some delays in the near future as we, along with the country and world, work through this unprecedented event.

Our orders continue to be dispatched as normal, this may change as circumstances develop and as couriers review their pick up and delivery protocols to ensure that their staff also remain safe. We will advise if / when any changes take place.

Click & Collect Options will ONLY be available Mon - Fri 2-3 pm. We would suggest that you call or email us if you are making a special trip to collect in case these times change last minute.

Our warehouse staff may ask if the customer is healthy or has coronavirus and if the latter is confirmed or suspected, they will be requested to leave the premises immediately.

We request that any visitor respects the 1.5m social distancing zone and wash their hands using the hand wash provided at the office.

Thank you for your understanding as we all work through this situation and please remember to be calm, be safe, and look out for one another.

#stopthespread with these handy tips.

Follow these tips from the World Health Organization to keep yourself safe and help contain the spread of the virus. 

1. Wash your hands with soap and water for 20 seconds.
2. Avoid touching your face, eyes, mouth, and nose. 
3. Avoid contact with people who are vulnerable. And if you can’t, wear a mask.
4. Cover your cough with the bend of your elbow.
5. Disinfect surfaces you regularly use. 
6. If you feel unwell, stay at home and call your healthcare provider. 
7. Only share information from trusted sources.

With thanks, JJ Stranan, Owner, Founder & Director

Feel free to reach out on 1300 32 00 65 Monday - Friday 9-5 pm, use our website chat function or email us at supertroopers@recycledmats.com.au