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Afterpay & Zip Pay | 30 Day Returns

Why isn't Shipping Free?

We only pass on the direct costs of processing and shipping your order; we do not intend to profit from shipping items to you. While we have implemented shipping technology to control costs, with the cost of fuel, all couriers have added surcharges to cover this cost, and our articles aren't physically heavy due to their cubic dimensions; our items are charged based on cubic weight, which incurs higher charges than dead weight charges would cost.

In general, charging for shipping means we can offer you. 

1. Fast Shipping - 99.8% of the time, items are dispatched the same day and delivered within three business days, remote locations excluded (average 5-7 business days)

2. Carbon neutral delivery - All our logistics partners1 are net carbon primarily neutral through carbon offsets; however, with an ambitious target to become zero emission shortly through several initiatives such as increased use of electric, hydrogen, or low emissions vehicles, reducing power consumption/use of renewables. We, as a company, offset the carbon generated through our other logistics activities, such as products shipped to our warehouse from our suppliers and through the Green KPI, reducing our carbon footprint.

3. Sustainable packaging - Any plastics used are made from recycled materials. Our shipping mailers are compostable and corrugated cardboards are fully recyclable. Corrugated cardboards are a more sustainable option when compared to bubble wrap or airbag packages, which are harder to recycle or, in some cases, go straight to landfill.

4. Sustainability through Green KPI - We are working towards greater sustainability through Green KPI - which increases our shipping costs.  

1Logistics partner sustainability:

A) Shippit - net carbon neutral pledge -

B) AusPost sustainability drive

C) CouriersPlease sustainability guidelines

D) Aramex environmental statement -

E) Toll Environment policy -