Shipping And Delivery Of Your Recycled Mats, Rugs, Tables or POD Chairs
At Recycled Mats, we aim to keep the cost of shipping affordable for all of our customers across Australia. For this reason, we charge a flat rate of $18.95 standard shipping per order, on 95% of our product offerings, no matter what you order or where you live in our great, wide land. * There are just 3 exceptions to this and this is due to the large size and shape of both POD Chairs , 1.8m Felt Ball rugs and our Giant Educational Mats (2.5 x 3m) as these are too big for Australia Post to ship and therefore require courier services at higher costs.
* PLEASE NOTE: The $18.95 freight deal does not apply due to the cost variation between States and addresses for these item ranges. Please call us on 1300 32 00 65 during work hours to get arrange a quote or email firstname.lastname@example.org for after-hours enquiries and we will reply within 24 business hours. Kindly specify your postcode and what you wish to order so that we can accurately quote for you. There is no commitment to buy, it is simply a shipping quote for you to review.
A re-delivery fee may apply if no one is available to accept your item(s) upon delivery. Re-delivery on a different date, or direction to a different address, may incur a charge which is payable by you in addition to the $18.95. This does not apply to Australia Post deliveries as they will leave you a note to collect from your local Australia Post branch.
Should a courier attempt delivery when you are not at home, a card will be left with re-delivery and collection details. Please ensure that you make contact with the courier within 2 business days to arrange collection.
Anytime that we run promotions of free shipping, this applies to retail Australian customers only. As an Australian business, 99% of our orders are within Australia and this applies to those orders placed. International orders will be charged at cost of shipping to get the item to you.
PLEASE note that we now offer both Click & Collect (free of charge from our Tweed Heads warehouse) and Express Postage which will be calculated at check-out.
INTERNATIONAL SHIPPING is also now available through our website and will be calculated for you at checkout. This is a tracked and signed service.
We are unable to provide an estimate of what any customs or duty charges may be as each country has different requirements and these costs are not our responsibility to pay or to know. Please do your own research prior to placing your order as each country has different requirements.
Need more information about shipping or delivery of your recycled mats? Contact us today. We’re happy to help!
It is your responsibility to ensure that the delivery address that you supply Global Kids Oz / Recycled Mats is correct and valid. We will not be held responsible in any way for an order being sent to the wrong address, unless the fault is ours and should that be the case, we will re-send your order to the address that you supplied at our own cost. We prefer you to use a work address to ensure that any order that requires a signature can be delivered to you without delay. If you do not collect your order within 5 days of Australia Post leaving you a card they MAY send it back to us. For us to then re-send this to you incurs double freight and therefore, an $18.95 re-delivery fee per package will be payable by you before your order is re-sent.
We shall endeavour to have all orders shipped upon the same day of order if the order is placed prior to 3pm NSW time Mon-Fri, (excluding public holidays) otherwise within 24 business hours . We will do our best to ensure that all information on our website is current so that you are aware of approximate delivery times if your order is not currently in stock and make immediate contact with you if this differs.
The client acknowledges and agrees that a late delivery does not constitute a breach by Global Kids Oz / Recycled Mats or our agreement and does not entitle the client to cancel the order, unless the delay in providing this product to you is outside of an acceptable delivery time of 4 weeks from the date the order was placed. Note that you will be kept up to date every step of the way in the unlikely case that this happens. We shall advise by email when your order has been processed and sent to you.
If you have not received your order within 14 days of it being dispatched, we will lodge enquiries with the delivery company to ascertain the whereabouts of your order. We will not be held liable for any loss, stress or damage caused by the late delivery of parcels or of a parcel not arriving. It is in our best interests to do our very best to ensure that you receive your order in a fast, efficient and orderly fashion, as without you, our client, we have no business. If we know that a product that you have ordered may be delayed, we will contact you to advise you of the status using the email address that you supplied for the order.
All orders are sent using Australia Post e-parcel service or a courier of our choice should that be necessary.
Loss or Damage:
Global Kids Oz / Recycled Mats, will not accept responsibility for any loss or damage to your goods once delivery has taken place. If however, in the unlikely event, that your order arrived in an unsatisfactory condition please email us within 5 days of receipt with an explanation of the issue (with photos) to email@example.com. We will then begin formalities so that a decision can be made by us whether a replacement item will be sent or not. It is also at our discretion to request that the damaged goods be returned to our head office prior to a replacement being sent out. If this damage is deemed to be due to freight handling then Australia Post (or the courier) may be responsible for this and Global Kids Oz / Recycled Mats cannot be held liable. However, we will work with you to attempt to find a satisfactory outcome for all.