Unit 4, 42 Machinery Drive, Tweed Heads South, NSW 2486. Opening Hours are 9 am - 5 pm Monday - Friday (sometimes we've been known to sneak off a little early on Fridays so it's best to come in earlier on that day). If you have ordered online then we normally will have your order ready for collection within an hour of placing the order during our opening hours. FREE off-street parking is available.
At Recycled Mats, we aim to keep the cost of shipping affordable for all of our customers across Australia. For this reason, we charge a flat rate - the cost of which is dependent upon your location/postcode - on 95% of our product offerings, no matter what you order or where you live in our great, wide land. (* excl are some of our larger items, like beach umbrellas, that are costly to send).
A re-delivery fee may apply if no one is available to accept your item(s) upon delivery. Re-delivery on a different date, or direction to a different address, may incur a charge which is payable by you in addition to the original shipping cost.
Should a courier attempt delivery when you are not at home, a card will be left with re-delivery and collection details. Please ensure that you make contact with the courier within 2 business days to arrange a collection as any later than 5 days and the item may be returned to us at your cost which will include a $10 per parcel return fee + return and re-shipping costs.
Anytime that we run promotions of free shipping, this applies to retail Australian customers only. As an Australian business, 99% of our orders are within Australia and this applies to those orders placed. International orders will be charged at the cost of shipping to get the item to you as shown in our shipping calculator.
PLEASE note that we now offer Click & Collect (free of charge from our Tweed Heads warehouse), Express Postage & International Postage which will be calculated at check-out. These are tracked and signed services.
For international orders, we are unable to provide an estimate of what any customs or duty charges may be as each country has different requirements and these costs are not our responsibility to pay or to know. Please do your own research prior to placing your order as each country has different requirements.
Need more information about the shipping or delivery of your recycled mats? Contact us today. We’re happy to help!
It is your responsibility to ensure that the delivery address that you supply Global Kids Oz / Recycled Mats is correct and deliverable. We will not be held responsible in any way for an order being sent to the wrong address, unless the fault is ours and should that be the case, we will resend your order to the address that you supplied at our cost. We prefer you to use a work address to ensure that any order that requires a signature can be delivered to you without delay. If you do not collect your order within 5 days of Australia Post leaving you a card they MAY send it back to us. For us to then re-send this to you incurs double freight and therefore, a fee of $10 + actual return and re-shipping charges per parcel will be payable by you before your order is re-sent, with a minimum of $19.95 per parcel.
Also, if you have provided us with an INCORRECT or UNDELIVERABLE address (as deemed by the carrier) for your order and it is returned to us, in order for us to re-ship your items to you, you must supply us with an address that our choice of carrier (usually Auspost) will deliver to. Again, if return-to-sender fees have been incurred by the return of the order to us, then these are to be paid by you plus the cost of the return shipment and the re-shipment of items back to your newly nominated address. These return and re-shipment costs will be calculated on actual costs and be a minimum of $19.95 per parcel (note that we subsidise freight costs 90% of the time).
We shall endeavour to have all orders shipped upon the same day of order if the order is placed prior to 2.30pm NSW time Mon-Fri, (excluding public holidays) otherwise within 24 business hours. We will do our best to ensure that all information on our website is current so that you are aware of approximate delivery times if your order is not currently in stock.
The client acknowledges and agrees that a late delivery does not constitute a breach by Global Kids Oz / Recycled Mats or our agreement and does not entitle the client to cancel the order unless the delay in providing this product to you is outside of an acceptable delivery time of 6 weeks from the date the order was dispatched.
If you have not received your order within 21 days of it being dispatched, please contact us. Please note that we will not be held liable for any loss, stress or damage caused by the late delivery of parcels or of a parcel not arriving. It is in our best interest to do our utmost to ensure that you receive your order in a fast, efficient and orderly fashion, as without you, our client, we have no business. If we know that a product that you have ordered may be significantly delayed, we will contact you to advise you of the status using the email address that you supplied for the order.
Almost all orders are sent using Australia Post e-parcel service.
Loss or Damage:
Global Kids Oz / Recycled Mats, will not accept responsibility for any loss or damage to your goods once delivery has taken place. If however, in the unlikely event, that your order arrived in an unsatisfactory condition please email us within 5 days of receipt with an explanation of the issue (with photos) to firstname.lastname@example.org. We will then begin formalities so that a decision can be made by us whether a replacement item will be sent or not. It is also at our discretion to request that the damaged goods be returned to our head office prior to a replacement being sent out. If this damage is deemed to be due to freight handling then Australia Post (or the courier) may be responsible for this and Global Kids Oz / Recycled Mats cannot be held liable. However, we will work with you to attempt to find a satisfactory outcome for all.