What is your 30 Day Returns policy?
At Recycled Mats, we have a 30 Day Returns policy. Here's how it works...
Any request for a replacement or refund must be made within 30 days of the initial order. After this time, stock changes and price adjustments make it difficult for us to fairly deal with your requests.
How to request a replacement or refund
We stand behind the quality of our products. If you are not happy with your order within the first 30 days, please advise us in writing at firstname.lastname@example.org
Let us know:
- Why you wish to return the product
- Your order number.
If the product is faulty, please include images so that we can clearly understand your concerns. We may not require the product to be returned prior to sending out a replacement to you if the issue is clear from your photos.
If we cannot resolve your issue in this way, we will request that you return the products in question so that we can examine them for faults.
Returned items MUST be in original packaging with ALL original stickers in place (see photo example below). Rugs and mats cannot have been used in any way AND must be folded along the same fold lines with which they were received. If the plastic mats are folded backwards, there is a chance that the spine can be broken when inserting back into the carry bags or during transit, rendering them unsaleable and therefore voiding any option for a refund or exchange. Items must be received in perfect re-saleable condition.
If you have used the mat, damaged the mat or thrown away the labels and packaging then it is yours to keep!
Recycled Mats will not accept a return or exchange on any SALE items or purchases made using a discount voucher or code.
Returns and postage costs
If you simply change your mind about a product, we are happy to discuss an exchange but please note that return postage costs are your responsibility.
If we have agreed to provide a refund, postage costs may be deducted from the refund amount. Please note that refunds can only be paid into the same account that was used for the initial order.
Recycled Mats cannot be held liable for the loss of items being returned. We recommend using a registered post service to return your goods so that tracking can be used. We encourage you to keep a record of the tracking advice until the return has been received, accepted and processed by our warehouse.
We have clear instructions that do need to be followed for all returns so that we can ensure that all returns are processed in a correct and timely manner. Please note: For returns to be processed effectively, you must clearly label the return package with the original order #. Kindly email email@example.com or call us on 1300 32 00 65 should you have any questions about this.
If you do not do this then we cannot track your return and a refund will not be granted. Please understand that we send and receive thousands of items weekly, so we need you to follow this process otherwise we will have no way of confirming your return was received. Clear documentation benefits our processing staff and you!
We love our products and we want you to love them too. Contact us anytime to discuss your feedback or concerns.