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As one of our valued clients, your opinion matters. We love to get feedback and hear about the ways our customers are sharing and enjoying their Recycled Mats purchases.

By leaving a review on our site, you’re helping other people make an informed decision about their purchases as well as helping us provide the best service possible.

Want to leave us a product review? It only takes a minute! Here’s how it’s done…

How to leave a product review at Recycled Mats

Step 1.

Visit the product description page for your favourite Recycled Mats product.

Step 2.

Scroll down to the tabs below the product photos. You will see ‘Description’, ‘Specifications’ and ‘Reviews’.  Click on 'Reviews'.

Step 3.

Under ‘Reviews’ you can read what other people have had to say about their own unique recycled mats, runners, tables or cushions. They may also have left a star rating between 1 and 5.

To create your own review, click on the link that says ‘Write a product review’.

Here, you will need to enter a name and email address. Please note, your name will appear alongside the review but your email will not be shared publicly.

Next, write down your thoughts! Please feel free to tell us when and where you use our mats. What’s your favourite colour? What does your class or family think about their new rugs or cushions? How easy is it to clean your new mat?

Finally, give this product a star rating by clicking on the row of 5 stars below the review boxes. 5 means you love it! 1 means there’s some way we can improve. Please contact us any time if you any questions or concerns.

Step 4.

Click 'Preview'. This gives you a chance to read over what you’ve written before it appears on our site. Made a mistake or want to add more information? Easy! Click ‘edit review’ and make the changes. 

Finally, click 'Post Review'. You're done! 

Step 5.

You’ll get a notice to thank you for leaving your review. All of our reviews are then approved by our web team before they appear on the site. This is simply to make sure we don’t bore our readers with ‘spam’ reviews. We are only interested in genuine opinions and experiences from our valued clients.

Check back later in the day and you’ll be able to read your review below the product description.

Step 6.

Give yourself a big pat on the back for helping other customers enjoy our amazing, earth-friendly, multicultural products! Now go and relax on a nice, comfy rug. 

Need more information about how to leave a product review? Contact us and we'll talk you through it. 

Here at Recycled Mats we endeavour to keep the cost of shipping affordable for all our customers across Australia so we charge a flat rate dependent on your location/post code per order. The only EXCEPTION to this are orders that are needed to be sent with couriers due to the size of parcels, this particularly applies to our range of educational mats but may apply to others, all items that are sent by courier are highlighted on the product. 

As of April, 2017 Australia Post has made changes to the way they deliver parcels - If Australia Post deem that there is a safe place to leave a parcel when no one is at home to collect the item then they will leave it, they will take a photo as proof of where the parcel was left. If there is no safe place, then they will leave a card as normal in the letterbox and take the parcel to the closest Post Office for you to collect and sign for. We have instructed Australia Post that for all of our parcels we require a signature on delivery regardless of their processes, which therefore means that "Authority to Leave" is no longer an option for our parcels. This is to protect both you and I from theft.

At Recycled Mats, we have a 30 Day Returns policy.

Here's how it works...

Any request for a replacement/refund/store credit must be made within 30 days of the order. You MUST advise us of your request PRIOR to sending the item back.

CHANGE OF MIND Returns:

  • Advise Recycled Mats that a return is requested within 30 days of the order being placed.  
  • Item is to be new and not used, worn, or opened and have all original packaging and tags intact. 
  • Item is in a resaleable condition.
  • Item is not damaged in any way and returned exactly how it was sent. Please see videos for our mat folding instructions
  • Change of mind is not accepted on any mats that have had optional eyelets added in at your request as this deems the mat as customized and is not-resaleable.

You will be responsible for the cost and risk of returning goods, including the full cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend that you insure high-value items that you return and at the very least, track your item through your choice of carrier.

You may be provided with a product exchange, refund or store credit (at our discretion) only when the returned product is received and it complies with our returns policy. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

Any order of $150+ returned due to "change of mind" that is deemed eligible for a refund or exchange, will be processed with a 10% restocking fee applied which covers unretrievable costs incurred. 

DAMAGED / FAULTY GOODS

Please note that minor loose threads or short threads are normal and are NOT a manufacturer's defect and do not / will not compromise the product in any way. Most loose threads can be snipped off or tucked into the weave. If you have concerns, please send us an image along with your order number to supertroopers@recycledmats.com.au so that we can advise.

How to advise us of an issue/fault/damaged item:

  • Let us know by emailing supertroopers@recycledmats.com.au (including the order number) within 30 days of placing the order.
  • Please include CLEAR images of any area of concern so that we can understand the issue. 

If an item has been agreed to be returned to us:

  • Returned items MUST be in original packaging with ALL original stickers in place (see photo example below).
  • Rugs and mats cannot have been used in any way AND Recycled Plastic Mats must be folded along the same fold lines with which they were received. Please view our folding videos here. If the plastic mats are folded incorrectly or carelessly, there is a chance during transit that damage may occur, rendering them unsellable and therefore voiding any option for a refund or exchange
  • For returns to be processed effectively, you must clearly label the return package with the original order #.
  • If the item is requested to be returned to us and if the item is not received, you will not be eligible for a refund or replacement. If we have provided you with a REPLY PAID account then this is trackable. If you are sending it yourself, we recommend tracking the item with your carrier to ensure that the item makes it back to us. (It is estimated that approx 1% of parcels are lost in transit by providers).
  • Eligible replacement items or refunds due will not be processed until the returned item (s) has been received and reviewed by us. 
  • Refunds are processed weekly from HQ.

Example of Recycled Mats as they look when posted in original packaging

Recycled Mats will not accept a return or exchange on any SALE items or purchases made using a discount voucher or code, nor on any items that have been customised by the addition of eyelets unless it is clear that the item is faulty.

RETURNS & POSTAGE COSTS

If you simply change your mind about a product, we are happy to discuss an exchange but please note that return postage costs are your responsibility.

If we have agreed to provide a refund for "Change of Mind", the postage cost of whatever you initially paid** will be deducted from the refund or credit amount. Please note that refunds can only be paid into the same account that was used for the initial order.

(** the postage cost for items that are sent by courier will be as per the shipping charge on the order invoice)

UNDELIVERABLE ORDERS

Please note that if you have provided us with an INCORRECT or UNDELIVERABLE address (as deemed by the carrier) for your order and it is returned to us, in order for us to re-ship your items to you, you must supply us with an address that our choice of carrier (usually Auspost) will deliver to. Also, if return-to-sender fees have been incurred by the return of the order to us, then these are to be paid by you plus the cost of the return shipment and the re-shipment of items back to your newly nominated address. These return and re-shipment costs will be calculated on actual costs and be a minimum of $19.95 per parcel (note that we subsidise freight costs 90% of the time). 

If Recycled Mats have made the mistake then we will cover ALL costs to get the package re-sent to you promptly.

We love our products and we want you to love them too. Contact us anytime to discuss your feedback or concerns.

*Please note that Global Kids Oz trades as Recycled Mats so please ensure that all payments are made out to Global Kids Oz 

  • Pay Pal
  • Afterpay online layby system
  • Zippay online layby system
  • Cheque or Money Order - to be sent to Global Kids Oz Pty Ltd T/as Recycled Mats at P O Box 6500, Tweed Heads South, NSW 2486
  • Credit Card online EWAY (secure site)
  • Credit Card over the phone, call 1300 32 00 65 
  • Amex Card online with a 3% surcharge (secure site)
  • Direct Bank Deposit (Available for Schools, Child Care Centres and Libraries) Payment to be made to Global Kids Oz Pty, NAB BSB 082837 Acct 16500 5432
  • We are able to invoice your centre/school/library if required. Please email us your Purchase Order to relax@recycledmats.com.au 

Payment is required within 14 days of placing your order, if your centre or school requires a longer payment option please advise us so that we may work with you to suit your requirements.

Global Kids Oz - Trading as Recycled Mats - has a strict 14 day credit term policy and will approve credit terms to approved clients, please note that overdue payments are subject to a minimum $25 overdue payment fee plus 5% late payment surcharge for each month thereafter

A GST Tax invoice will be automatically emailed to you once your order has been finalised online.