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Afterpay & Zip Pay | 30 Day Returns

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As one of our valued clients, your opinion matters. We love to get feedback and hear about the ways our customers are sharing and enjoying their Recycled Mats purchases.

By leaving a review on our site, you’re helping other people make an informed decision about their purchases as well as helping us provide the best service possible.

Want to leave us a product review? It only takes a minute! Here’s how it’s done…

How to leave a product review at Recycled Mats

Step 1.

Visit the product description page for your favourite Recycled Mats product.

Step 2.

Scroll down to the tabs below the product photos. You will see ‘Description’, ‘Specifications’ and ‘Reviews’.  Click on 'Reviews'.

Step 3.

Under ‘Reviews’ you can read what other people have had to say about their own unique recycled mats, runners, tables or cushions. They may also have left a star rating between 1 and 5.

To create your own review, click on the link that says ‘Write a product review’.

Here, you will need to enter a name and email address. Please note, your name will appear alongside the review but your email will not be shared publicly.

Next, write down your thoughts! Please feel free to tell us when and where you use our mats. What’s your favourite colour? What does your class or family think about their new rugs or cushions? How easy is it to clean your new mat?

Finally, give this product a star rating by clicking on the row of 5 stars below the review boxes. 5 means you love it! 1 means there’s some way we can improve. Please contact us any time if you any questions or concerns.

Step 4.

Click 'Preview'. This gives you a chance to read over what you’ve written before it appears on our site. Made a mistake or want to add more information? Easy! Click ‘edit review’ and make the changes. 

Finally, click 'Post Review'. You're done! 

Step 5.

You’ll get a notice to thank you for leaving your review. All of our reviews are then approved by our web team before they appear on the site. This is simply to make sure we don’t bore our readers with ‘spam’ reviews. We are only interested in genuine opinions and experiences from our valued clients.

Check back later in the day and you’ll be able to read your review below the product description.

Step 6.

Give yourself a big pat on the back for helping other customers enjoy our amazing, earth-friendly, multicultural products! Now go and relax on a nice, comfy rug. 

Need more information about how to leave a product review? Contact us and we'll talk you through it. 

Here at Recycled Mats we endeavour to keep the cost of shipping affordable for all our customers across Australia so we charge a flat rate of $18.95 shipping per order. The only EXCEPTION to this are orders that are needed to be sent with couriers due to the size of parcels, this particularly applies to our range of educational mats but may apply to others, all items that are sent by courier are highlighted on the product. 

As of April, 2017 Australia Post has made changes to the way they deliver parcels - If Australia Post deem that there is a safe place to leave a parcel when no one is at home to collect the item then they will leave it, they will take a photo as proof of where the parcel was left. If there is no safe place, then they will leave a card as normal in the letterbox and take the parcel to the closest Post Office for you to collect and sign for. We have instructed Australia Post that for all of our parcels we require a signature on delivery regardless of their processes, which therefore means that "Authority to Leave" is no longer an option for our parcels. This is to protect both you and I from theft.

At Recycled Mats, we have a 30 Day Returns policy. Here's how it works...

Any request for a replacement or refund must be made within 30 days of the initial order. After this time, stock changes and price adjustments make it difficult for us to fairly deal with your requests. 

How to request a replacement or refund

We stand behind the quality of our products. If you are not happy with your order within the first 30 days, please advise us in writing at supertroopers@recycledmats.com.au

Let us know:

  • Why you wish to return the product
  • Your order number.

If the product is faulty, please include images so that we can clearly understand your concerns. We may not require the product to be returned prior to sending out a replacement to you if the issue is clear from your photos. If we cannot resolve your issue in this way, we will request that you return the products in question so that we can examine them for faults.

Returned items MUST be in original packaging with ALL original stickers in place (see photo example below). Rugs and mats cannot have been used in any way AND must be folded along the same fold lines with which they were received. If the plastic mats are folded incorrectly or carelessly, there is a chance that undue pressure placed on the woven plastic when inserting back into the carry bags or during transit may cause damage, rendering them unsellable and therefore voiding any option for a refund or exchange.  Items MUST be received by us in perfect re-sellable condition. Any eligible replacement item or refund due will not be processed until the returned item has been received and reviewed by us, then we will promptly refund you via the same payment method that the order was made with. 

Any order of $150+ returned due to "change of mind" that is deemed eligible for a refund or exchange, will be processed with a 10% restocking fee applied. 

Please readOur Blogposts here to see the best way to fold your mat, we have several videos available depending on the size and shape of your mat.

If you have used the mat, damaged the mat or thrown away the labels and packaging then it is yours to keep!

Recycled Mats will not accept a return or exchange on any SALE items or purchases made using a discount voucher or code, nor on any items that have been customised by the addition of eyelets unless it is clear that the item is faulty.

Returns and postage costs

If you simply change your mind about a product, we are happy to discuss an exchange but please note that return postage costs are your responsibility.

If we have agreed to provide a refund or exchange, a postage cost of $18.95** will be deducted from the refund or credit amount. Please note that refunds can only be paid into the same account that was used for the initial order.

(** the postage cost for oversized items that are sent by courier will be as per the shipping charge on the order invoice)

Recycled Mats cannot be held liable for damage to or the loss of items being returned. We recommend using a registered post service to return your goods so that tracking can be used. We encourage you to keep a record of the tracking advice until the return has been received, accepted and processed by our warehouse.

We have clear instructions that do need to be followed for all returns so that we can ensure they are processed in a correct and timely manner.  Please note: For returns to be processed effectively, you must clearly label the return package with the original order #.  Kindly email supertroopers@recycledmats.com.au or call us on 1300 32 00 65 should you have any questions about this.

If you do not do this then we cannot track your return and a refund will not be granted. Please understand that we send and receive thousands of items weekly, so we need you to follow this process otherwise we have no way of confirming your return was received. Clear documentation benefits our processing staff and you!  

We love our products and we want you to love them too. Contact us anytime to discuss your feedback or concerns.

 

*Please note that Global Kids Oz trades as Recycled Mats so please ensure that all payments are made out to Global Kids Oz 

  • Pay Pal
  • Afterpay online layby system
  • Zippay online layby system
  • Cheque or Money Order - to be sent to Global Kids Oz Pty Ltd T/as Recycled Mats at P O Box 6500, Tweed Heads South, NSW 2486
  • Credit Card online EWAY (secure site)
  • Credit Card over the phone, call 1300 32 00 65 
  • Amex Card online with a 3% surcharge (secure site)
  • Direct Bank Deposit (Available for Schools, Child Care Centres and Libraries) Payment to be made to Global Kids Oz Pty, NAB BSB 082837 Acct 16500 5432
  • We are able to invoice your centre/school/library if required. Please email us your Purchase Order to relax@recycledmats.com.au 

Payment is required within 14 days of placing your order, if your centre or school requires a longer payment option please advise us so that we may work with you to suit your requirements.

Global Kids Oz - Trading as Recycled Mats - has a strict 14 day credit term policy and will approve credit terms to approved clients, please note that overdue payments are subject to a minimum $25 overdue payment fee plus 5% late payment surcharge for each month thereafter

A GST Tax invoice will be automatically emailed to you once your order has been finalised online.